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Tag Archives: coaching program

MSc Dissertation: Mental Toughness – An investigation into the impact of a mental toughness coaching program within a call centre

Can mental toughness be developed through a coaching program?

Popular management literature has frequently referred to the concept of mental toughness and hardiness as a key psychological characteristic necessary to succeed in the business world. Qualitative studies have shown managers with higher hardiness scores are more likely to deal effectively with potentially stressful environments than those with lower levels (Hamilton & James 2004). Recent research [...]

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